Using Customer Check Calls to Build Your Business

Using Customer Check Calls to Build Your Business

Customer check calls should be at the heart of your high-touch customer service. This article defines the critical aspects of a call and documents the best practices that can build better customer relationships.

The 10 Skills of Successful Freight Agents

The 10 Skills of Successful Freight Agents

What skills are needed for Freight Agent success? We provide our picks for top skills along with the critical elements required to be an effective and successful Freight Agent.

The Power of the Response: Controlling the Chaos

The Power of the Response: Controlling the Chaos

Chaos arrives daily. You have the choice of adding to the chaos or calming things down. We provide insight into using responsiveness rather than reaction to deliver top-flight customer service.

Making LTL Work For You

Making LTL Work For You

Less-than-truckload, or LTL, can provide plenty of challenges. But there are also many benefits, including solid rates and fewer competitors. See our ten keys to successful LTL shipping.

10 Techniques for Managing Conflict

10 Techniques for Managing Conflict

Conflict comes with the Freight Agent territory. Here are our techniques that work to manage conflict and achieve the amazing benefits that result in better outcomes, relationships, learning, and growth.

8 Ways to Grow Your Freight Agency

8 Ways to Grow Your Freight Agency

From goals to client relationships and support to technology, we’ve mapped out the top eight ways to find growth for your Freight Agency. That includes finding the right Freight Broker.

The Top 6 Reasons to Move Your Freight Agency

The Top 6 Reasons to Move Your Freight Agency

Are you thinking about moving your Freight Agency? Here’s our insight, gathered over years of working on both sides of the relationship, into what to look for before you make that move.