- Negotiation Part Two — Overcoming Objections and Finding Creative Solutions
- Negotiation Part One — Tried and True Tactics That Work
- Using Customer Check Calls to Build Your Business
- The 10 Skills of Successful Freight Agents
- The Power of the Response: Controlling the Chaos
- Non-Compete and Non -Solicitation Contract Agreements — What They Mean and How D&L Operates
- The Power of the Right Team – D&L’s Top 10 Tips
- Why D&L Transport is the Best Freight Agency Program — Hands Down!
- Why Now is the Right Time to Transition to a New Broker
- How to Transition Your Customers to a New Freight Brokerage
- Making LTL Work For You
- Working From Home: Overcoming the Challenges, Leveraging the Advantages
- How to Prospect New Customers (in the Freight Industry)
- 10 Techniques for Managing Conflict
- 8 Ways to Grow Your Freight Agency
Finding and overcoming objections is vital to building creative, long-term solutions while maximizing the results for your clients and your business. We dive deep into ramping up your negotiation tactics and skills.
Negotiation is one more element of your problem-solving toolkit. So why do we shy away from it? Learn the key aspects of negotiation tactics that work and readily apply them to your business.
Customer check calls should be at the heart of your high-touch customer service. This article defines the critical aspects of a call and documents the best practices that can build better customer relationships.
What skills are needed for Freight Agent success? We provide our picks for top skills along with the critical elements required to be an effective and successful Freight Agent.
Chaos arrives daily. You have the choice of adding to the chaos or calming things down. We provide insight into using responsiveness rather than reaction to deliver top-flight customer service.
What are non-compete and non-solicitation agreements, and what do they mean for your business? Find out in our article and learn why D&L doesn’t use them. Ever.
Teamwork leads to winning, whether in the arena or at work. Here are our top ten tips for building teams. It’s also how we work with our employees and Freight Agents daily.
Being the best in the business boils down to a few fundamental principles, from Agent support and compensation to incentives and benefits. Find out what they are and why they matter.
Is ‘now’ the right time to transition to a new broker? Here’s guidance on what to look for and how best to make that move for a better life with D&L.
Change can be all too challenging. Moving customers even more so. Here are the critical steps to ensure your customers seamlessly transition to a new Freight Agency.
Less-than-truckload, or LTL, can provide plenty of challenges. But there are also many benefits, including solid rates and fewer competitors. See our ten keys to successful LTL shipping.
Working From Home brings plenty of challenges and advantages. The trick for any Freight Agent is to find the balance that maximizes the advantages. Here’s our insight on how to do just that.
Amid ongoing problem-solving, a Freight Agent has little time to find new customers to grow their business. We take a deep dive into preparation, sources, and how to reach out to win new business.
Conflict comes with the Freight Agent territory. Here are our techniques that work to manage conflict and achieve the amazing benefits that result in better outcomes, relationships, learning, and growth.
From goals to client relationships and support to technology, we’ve mapped out the top eight ways to find growth for your Freight Agency. That includes finding the right Freight Broker.
Based on our experience as Freight Agents and a top Freight Broker, we’ve distilled that wisdom into the seven habits that make a highly effective Freight Agent.
Are you thinking about moving your Freight Agency? Here’s our insight, gathered over years of working on both sides of the relationship, into what to look for before you make that move.
Moving out on your own as a Freight Agent can be a daunting challenge. We’ve covered the requirements for setting up your own Freight Brokerage and compared it to working as an Agent for a Freight Broker.
We cover assessing your current needs and matching those to the critical requirements of a Freight Agency Program. This is the perfect way to determine if it’s time to move your agency.
Freight Agency Programs are not all the same. Far from it. Here are the six key factors to look for as you consider moving your agency.