Are the Red Flags increasing in your Agent-Broker relationship? Red Flags don’t necessarily happen all at once. Instead, they accumulate like the drips in a water torture scenario. As they increase, so too does your frustration — knowing that if the support you needed was there, you could continue to grow your business while fully supporting your shippers.
Red Flag Warnings in Your Broker Relationship
Typically, these Red Flag warnings appear first as annoying challenges. But they can, all too frequently, accumulate over time. It might be a support request, or two or three, that goes unaddressed for days. It could involve payment delays extending by days or weeks, making managing your loads difficult. Or perhaps credit restrictions become so tight that you cannot meet your shipper’s needs.
Not only that, but behind the scenes, you’re starting to recognize a mad dash for new Agents. Could this be to bolster a coming buyout by a venture capital firm?
We’ve heard all the stories from Agents like you. The Agent-Broker relationship started great, but over time, it began to change. It wasn’t necessarily an earth-shattering moment. But drip-by-drip, the torture increased until, even with your crushing workload, you recognized that somehow, someway, this could be so much better.
We’re here to report that it can be better. Here’s how life can be better at D&L.
Freight Agent Program—Unmatched in the Industry
If it’s time for a change, perhaps even a long overdue change, it makes no sense to go with a Freight Agent program that is just getting by. No, instead, you deserve the very best. Here’s what that looks like at D&L.
- Agent Support: 24/7 phone support with 60-second or less response times and a back office with expertise and resources tailored to carrier support, LTL, and claims. D&L also offers human resources, accounts payable and receivable, and easily accessible insights and problem-solving from top management.
- Work Hard, Play Hard Culture. At D&L, it’s not just about routine shipping transactions. It’s a work-hard, play-hard mindset that recognizes achievements and motivates people to give their best. We strive to find solutions that benefit everyone involved. And we reward their success.
- Honesty and Transparency. Lies and half-truths create a culture of deceit. D&L is an honest and forthright partner. What we say is what we do, including transparency in our contracts. We’re recognized for our refusal to use non-competes, long-term contracts, red tape, games, and gimmicks. Plus, your book of business remains under your ownership.
- Agent Respect. It starts with support, culture, honesty, and transparency. These all come together to demonstrate our respect for our Agents. D&L’s foundation has been built on respect for Freight Agents.
Freight Agent Program—Created by Agents, for Agents
D&L was started in 2005 by Agents just like you. We were looking to overcome all the challenges you’re facing daily by providing the support you need. Here’s what that looks like.
- Overcoming Challenges and Removing Obstacles. D&L brings experience, expertise, and strength to every challenge. That means stepping up to help remove obstacles and address challenges our Agents face. D&L works hard to find a “yes” answer to every challenge.
- Financial Stability and Strength. D&L has a top 1% credit rating, a solid payment history with carriers, a long-term reputation, the capital required to boost your business, and strong brand recognition. Add to that instant customer credit and the assurance that Agents are not responsible for bad debt—with no bad debt reserves.
- Focused on Communication. D&L understands the isolation experienced by an independent freight agent. We respond with rapid, honest communication for every issue. We keep in touch and provide the support you need to succeed.
- Non-Threatening Business Relationship. D&L emphasizes a series of NOs: no non-compete clauses, no long-term contracts, no red tape, no games, and no gimmicks. It concludes with a straightforward written agreement that protects the Agent and ensures you always own your business, whether you stay with D&L or move on to another Broker.
Freight Agent Program—Ongoing Enhancement
While D&L started in 2005, we’re not stuck there. We’ve been responding to market and technology changes since day one and continue to do so every day.
- Top-Level and Timely Compensation. We believe that fair and prompt compensation is essential. This includes commission rates, payment structure, timing, fees, and costs for load boards and TMS subscriptions. At D&L Transport, we offer a 70% commission on all FTL and LTL shipments, with commissions paid weekly upon invoicing.
- Ongoing Technology Development. Technology is vital in the logistics field. It’s essential to recognize continuous advancements and updates. D&L Transport employs high-quality technology to meet the needs of clients and agents. This includes quick training, timely support, consistent agent communication, and input for future improvements.
- Freight Agent Incentives and Benefits. The D&L incentive program includes eligibility for the President’s Club, which celebrates those who qualify. Benefits include group health offerings and a viable vacation plan.
- Capital to Run Your Business. As mentioned earlier, D&L maintains a robust financial position. This, in turn, enables us to supply the capital you need to develop and expand your business effectively.
Is it Time for a BETTERLIFE™ at D&L?
D&L is your Family in Freight for a reason. Our motto is “Honesty. Transparency. Respect.” This is how we operate and have operated since day one. We’ve worked as Freight Agents, and we know what it’s like to be out on your own. That’s why we started our Freight Agent Program: to provide the tools you need and remove barriers for you to achieve success.
If your Freight Broker isn’t making these improvements to your operation, and you’re receiving too many Red Flag warnings, it’s time to find one who will.
Of course, we feel that our Freight Agency program is the best in the business. To see for yourself, look at our Agent Opportunities page. You can also hear directly from our successful Agents. Then, get in touch to begin your journey.
It’s better here. It’s a better life with D&L. Join The Best Freight Agent Program Today!
Call toll-free: 866.559.0203. Or complete the form at D&L Agent Requirements.
D&L Transport. Your Family in Freight.